Tudor. Got my virgin media self install kit but I don't have a virgin socket. Explain what needs to be done and book an engineer visit. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 12-10-2022 18:51 - edited 12-10-2022 18:59. on 21-08-2023 20:36. Get the Hub ready by connecting the wires. 0. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Customer since 1993. My Virgin Media App. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Hi, Same problem here. Also there will be an external, often brown, omnibox. There is a cable on the right of the box coming from the outside. I have signed up as a new user for Virgin Fibre. how can we go about changing our self install to. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. I've selected self installation and have realised I have no vm wall socket. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. No Virgin Media Wall Socket on 13-04-2022 14:08. a week ago. Tudor. You need a small spanner to remove this. just moved in, can see the brown cable coming in from outside but there's no VM. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Plug into the wall socket. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). It is completely separate service to your internet service. Jan 14, 2022. Or wait here a day or two for a VM Mod to pick this up. Back a step. Broadband deals; Broadband, TV and phone deals;QuickStart, set up and connections. 1 Mar 2016. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. " The hub is upstairs as previously said. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Live TV uses co-ax cables. You can also check for a loose cable as not all properties have a socket. I was trying to book an engineer but I didn’t get anywhere. We have a virgin media wall socket with an - 4353656 - 2. When you 'page' the handsets, all of the cordless handsets should ring. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. That is a rooftop aerial outlet for Freeview TV. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Also available from the likes of Screwfix, Homebase, Toolstation etc. How do I book an engineer to come out - 5345632. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Manage Your Account. Mobile Your Account. 1. Back a step. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. ago Sometimes you will get a random cable sticking out of a wall with no isolator. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. Options. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. If however the socket itself has been removed you will need assistance. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. Yes, we will be able to fit another socket for you. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. VM BB TV Landline. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. So, a 50 minute broadband, TV and phone. We would like to show you a description here but the site won’t allow us. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. If you look into the back of your Hub, you'll see a port named. . So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . My previous sky microfilter attached here. Tudor. All the wall. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. 5K. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Options. I have taken a look on our side and it looks as though you have spoken with the team regarding this. So yes, following many takeovers, this is now your Virgin Media connection. on 08-01-2023 20:46. When I proceeded to set up my Hub 3 I quickly realised that. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. CryptoGetting Connected with Virgin Media is easy when you have a wall socket. Really basic information. All the wall sockets I can see are for BT. But I have actually managed to get through to the technical team over chat. Try plugging the cable you can see into the hub to see if it works. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. #2 Absolutely not. 3 weeks ago. on 22-10-2022 20:58. Packages. 0 Kudos. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Sadly a lot of sockets get removed from properties, which VM have no knowledge of. We can certainly look to get an engineer booked in for you. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. 3. It should be free of charge. Tudor. Various cable mediums are used in modern systems to transmit data. Failing this. Joining in. I would love to help you get your service installed. All you need to do is contact Virgin Media and explain what the issue is. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Account - Mobile. Call the pre-installation and delivery team on 0800 052 1734. You can test they’re secure by checking they don. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . I'm a Very Insightful Person, I'm here to share knowledge. Push fit the VM-supplied lead onto the socket. QuickStart, set up and connections. The flashing purple light indicates that you have no broadband connection at all, so double-check that everything is correctly plugged in. on 08-02-2023 13:33. on 13-09-2023 17:02. One of them was Telewest. The box and cables may have been removed by the previous occupiers. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. If it’s damaged, it could. I could connect it in my house self install. AnthonyRaw1986. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. If no luck, call. Browse Virgin Media Virgin Media Community. No coax wall socket, how can I connect my router? : r/VirginMedia r/VirginMedia • 3 yr. I'm very sorry to hear about the non wall socket. Bits and bytes. I'm a Very Insightful Person, I'm here to share knowledge. Virgin Media have used the Openreach socket to provide telephone services. The first thing is to start making alternative arrangements for your internet connectivity. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I don't have virgin media wall socket in Volt Wednesday; VOLT Virgin and O2 in Volt Wednesday; Top. Don’t have virgin media wall socket. If no. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. The block box on second picture is an amplifier for terrestrial TV. We would like to show you a description here but the site won’t allow us. on 30-09-2022 14:24. The box and cables may have been removed by the previous occupiers. cable from wall. That would indicate the base station and the handsets are in communication with each other. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. VM don't send out the quick start kit unless there has previously been a VM connection in that property. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Turn on and start the hub. Or if the other end of the white cable is in a more useful. Unfortunately I am struggling to work out where to plug the cable from the Hub. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. We have tried plugging it into the only box we found it would fit but no luck. Bits and bytes. Yes. Installing and configuring your kitThank you. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. If possible, I would like to get rid of this rather ugly white. Connect the Hub’s power cable with the blue tab. -a power cable for the hub's adapter. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 11-11-2022 12:53 - edited 11-11-2022 12:58. This is a little untidy for my likeing. So you can either unscrew this one & push on the connector provided in the Quick Start pack. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I've looked for an external box but cannot. The cables won’t attach to the wall socket which looks mangled. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. From there it is going into the white distribution amplifier. Problem solved? Click to mark as a Helpful Answer,. Follow these simple installation steps for your Virgin Media home phone set up. First picture is telephone socket which is now not used. Quickstart is the quickest and easiest way to setup our services. Thank you for your post and welcome to the community. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Sign in . My Virgin Media Hub 3 just came in but realised need a socket wall installed. Plug the cables into the Hub. There is another virgin media wall box but it only has what looks like an old DSL/phone line. on 15-02-2022 10:03. 0 Kudos Reply. I have looked everywhere but can't seem to find one. The top “capped” one is marked FM & has been disused since cable went digital. This setup works with any of our TV boxes powered by TiVo. This next section will take about 30 minutes. Leave at least a six-inch gap between power cables and the Virgin Median coaxial cable to avoid interference with the signal. i received an installation kit for my broadband but my property doesn’t have a virgin media wall socket and i chose to have self installation kit. . firmly into place. Virgin will not remove them. Security matters. 0 Kudos. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Push the white cable with the black label into the Hub. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Sometimes you'll just have a wire coming in rather than a wall socket. Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections. Stay safe online. It has two outputs on the left of the wall box. We do not have virgin so are we able to cut the wires - 5195119. #2. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Manage Your Account. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Adduxi. Tudor. Source: current tech for VM :) P. We're here to help. The first wall socket is in the lounge and that's where the Virgin Media hub is too. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sundayon 17-12-2022 10:39. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You may need to use the. 20-amp duplex plugs are similar in appearance to the 15-amp duplex plugs, with one main difference: 20-amp duplex plugs have a small horizontal slot alongside one of the vertical slots. Security matters. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I just moved into a new apartment, and bought a broadband from virgin media. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. 7. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Hi, I am experiencing the same issue with my install kit. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. both appear. This is designed to push over the existing screw connector the outlet has. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Don’t plug the power cable into a plug socket yet. Options. and the isolator cable. Could I get someone to come - 5400021. on 23-12-2022 10:31. You need something called a barrel to connect the two. Browse Virgin Media Virgin Media Community. We can certainly get an engineer visit booked for you to come and install things. Some properties do not have a wall socket, only a cable. Networking and WiFi. I’ve received my QuickStart package to find I do not have a compatible wall socket. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The yellow labelled parts have HDMI cable been supplied in the box. Subscribe to RSS Feed;. its power supply. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. goslow. Switched On Families. Check service status. - 5250024 Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. Go to virginmedia. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. Options. My Virgin Media App. Everything is converted to specialised triple screened coaxial cable. In response to robertdwhite. QuickStart, set up and connections. I was told when purchasing the broadband package that fi. Account - Mobile. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Virgin Media Community. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Explain what needs to be done and book an engineer visit. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. . I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. ) The hub will be in here too. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Re: No wall socket. Wall Socket. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Forum Team (Retired) 204 Views. My Virgin Media App. I will private message you now to confirm your details. on 27-01-2023 17:22. on 04-02-2023 11:17. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. I'm a Very Insightful Person, I'm here to share. i opted for the self install, however on inspection we - 5180915. Ideally, if you have the comcast modem and a separate router you'd put the modem in bridge mode to avoid double NAT issues. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Follow the instructions on screen to finish your setup. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. I’ve just received my quick start package. Two virgin media wall. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Plug into the Hub. Don't touch it. I would get virgin to do it. Being connected to the internet is one of the most important modern essentials in 2022,. You will only have been sent a QuickStart pack if the premises previously had VM. The second socket is in the study and I need a wired connection here. I expect it is a male F plug on the cable, they don’t make female F plugs. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. If you have no luck you will need a technician’s install. Options. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. I can only find the TV socket. The first thing is to start making alternative arrangements for your internet connectivity. These wall plugs are best for household appliances that need more power than a standard 15-amp outlet can provide. Security. I only have a BT master socket, and then a TV aerial socket. When you place your order, we'll let you know. Wall socket sophiekerrs. I’m a new Virgin customer, and the previous occupants used a different provider. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. . Need a Virgin Media Wall Socket Go to solution. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. 14-08-2023 16:02 - edited 14-08-2023 16:05. Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. We've taken the front of the box off and inside there is an isolator but nothing else. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Same thing happened, and on all the wall phone points. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. I'm a Very Insightful Person, I'm here to share knowledge. Tudor. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Switched On Families. TV on the go. @umerarifkhan11 wrote:. Re: My Flat doesn’t have wall socket. However, I do not have any of the specified wall sockets available. QuickStart, set up and connections. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 24-03-2021 05:06 PM. What confuses some people is the push-on connector provided. Being connected to the internet is one of the most important modern essentials in 20. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's.